Akio Unified Interaction Center
Beyond your customers’ expectations, the application that revolutionises your contact centre
Akio™Unified Interaction Center is the unified customer interaction multi-channel management application developed to facilitate web, voice, written and mobile exchanges between a customer service department and its contacts.
With a single application you can control everything you need to manage your multi-channel customer interactions.
All the channels and media run on the same software base to guarantee homogeneity, consistency and performance.
Akio Smart Router
Akio’s routing engine lets you guide systematically and intelligently all incoming flows to the right skills, depending on their availability.
Akio Agent Desktop
This is the adviser’s multi-channel interaction manager. Advisers use this interface to fill in their availability and their media skills. They can see their multi-channel performance indicators in real time.
Akio Contact Manager
Centralises all the information and interactions with a customer from their first contact, regardless of the media. This provides a detailed, modifiable contact file and a multi-channel history for each customer.
Akio Report Manager
The multi-channel statistics engine provides all the indicators you need to control your activity in real time and deferred over one or more channels, in multi or cross-channel.
Akio Knowledge Base
The shared knowledge base lets you store and list all the responses that are suitable to each contact channel.
« The Internet, Web and mobile-based customer interaction management solutions are strategic for businesses as far as they are key factors in standing out from the competition » Markess International, study and consulting agency.
- Flexible: this software is available in SaaS mode and in acquisition. It may be sold in standard, professional or expert mode.
- Simple and intuitive: advisers only have one user interface for all interactions.
- Scalable: integrates easily into your existing CRM or tools, lets you get away from technological silos.
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Akio Smart Router