Contact center and customer service software

Improve the customer experience with Akio.cx, the 100% omnichannel contact center software!

  • All channels, both voice and digital, in one single interface
  • Unified communications and collaborative tools
  • Voice of the Customer analysis and eReputation

QUALIOPI-certified training organisation, for the quality of its support

ISO 27001-certified protection of information systems and process security

Data management and respect for confidentiality within the strict framework of RGPD regulations

French software publisher dedicated to the customer experience since 1998

Telephone

Incoming and outgoing calls. SIP and WebRTC communications. Remote or teleworking sites

Email

AI assistant to suggest relevant responses. Business knowledge base and standard messages

Chat

Greeting message settings, access to the database of standard responses and customer history, various attachment formats

Messenger

Management of Facebook Messenger conversations, with the same user-friendly interface as other channels

Twitter

Management of private Twitter interactions (DMs), with the same user-friendly interface as other channels

Videoconference

Telephone communications via CTI connectors, chat or video, with visibility on the availability of in-house experts

AKIO’s Vision and Mission

AKIO is one of the major software editors in Europe, with over 2000 users all over the world. Our Akio.cx platform is designed for contact centers and customer service departments. It is the only native omnichannel software on the market, a strength that is recognised by Gartner as being essential in the improvement of client satisfaction and understanding your clients. Distributed by major telephone operators, member of the BPI Excellence innovation network, the company has built its success on four core values: humility, kindness, ambition and openness.

AKIO partners Ecosystem

Process, Technology and Artificial Intelligence

Cloud

Specifically created for a cloud environment, our software is designed to bring security, flexibility and simplicity. Its elastic architecture guarantees resilience and makes it easy to increase usage. The devops team at Akio carry out frequent updates, to take into account clients’ needs.

Agility

The product teams have placed the agile values and methods at the heart of their development programme. Quality, reactivity, adaptation and continuous improvement, with the aim of providing concrete solutions that meet clients’ needs, both B2B and B2C, in all sectors of activity.

Innovation

Akio’s team of experts work continuously to improve our semantic analysis engine to provide more precise analysis of conversations – voice of the customer – and continue to innovate with the use of artificial intelligence to improve client experience.

OMNICHANNEL PLATFORM
Unified management of omnichannel customer service interactions with Akio.cx call and contact center software

Serving customers well is an increasingly complicated challenge, as new channels of communication generate complex interaction processes. AKIO transforms the agent into a Smart Advisor who is in the best possible position to interact with customers, thanks to Akio.cx call center software, a comprehensive and modular tool for improving customer satisfaction. The Akio.cx platform equips call and contact centers, customer services and outsourcers in France and around the world with a built-in omnichannel solution – voice, e-mail, Chat, SMS, social networks (Twitter, Facebook): a unified interface that simplifies the work of agents and makes it easier to manage activity.

Customer referrals
CLIENT TESTIMONIALS
They have chosen AKIO

Adopting the AKIO platform has transformed our customer ser. Our lives have changed with the benefits of multi-user collaboration.

Valérie LANGLOIS , TUTELAIRE

The initial results of the transition to AI for the contact center are promising, with, in particular, a 20% productivity gain for the teams.

Vincent GELBARD , Bruneau

As far as quality of service is concerned, we have seen a clear improvement. We have gone from 70% to 95% or even 97%.

Thomas GALY , Repar'store

THE ADVANTAGES
Your call center and customer service software

A platform that is easy to deploy and use, all-in-one and scalable, that interfaces effortlessly with other customer service tools – CRM, BI, EDM, etc.

Channels

Omnichannel call center software: voice channels (inbound calls, Interactive Voice Server, Web Call Back, outbound campaigns, etc.) and digital channels (email, Chat, social networks, etc.)

Support

Experienced business consultants: definition of functional and technical requirements, configuration, support, workshops and training. Beyond the tool, a team at your side

Technologies

Cloud platform, multi-channel routing, Artificial Intelligence, automation, and integration pack (CRM interface banner, API library, Webhooks and Datamart)

Akio Insights

Voice of the customer: contact center verbatim, customer satisfaction surveys, web ratings & reviews, social networks + eReputation and market knowledge: print & online monitoring and analysis.

AKIO UNIFIED FEATURES
Why choose Akio Unified contact center and customer service software?

Akio Unified is the first unified customer experience management platform with equal maturity across voice, print, web and mobile channels. From a single point in your information system, in a all in one application, you can manage all the communication media available to your customers, throughout their customer journey.

  • 100% omnichannel environment
  • Enhanced agent interface
  • Collaborative tools
  • CRM and business applications integration
  • Automatic contact recognition
  • Smart distribution of interactions
AKIO TWS FEATURES
Why choose the Akio TWS collaborative tool?

Akio TWS enables any member of staff to communicate via any media (telephone, email, message, chat, videoconference). Ideal for remote working, these collaborative tools will enable your agents to respond more effectively to customer requests.

  • Unified communications
  • Videoconference
  • Telephone supervision
  • Smart telephone attendant
  • Shared queues
  • Telephone integration
AKIO INSIGHTS FEATURES
Why choose the Akio Insights verbatim & conversation analysis platform?

Voice of the customer semantic analysis and Reputation management have become a strategic activity for companies. Thanks to Akio Insights, the Customer Experience Manager can analyse conversations to deduce the most significant trends during exchanges. The trends detected by Akio Insights can help to improve customer service and corporate strategy.

  • 100% omnichannel environment
  • Enhanced agent interface
  • Collaborative tools
  • CRM and business applications integration
  • Automatic contact recognition
  • Smart distribution of interactions
Join the AKIO ecosystem
Join the AKIO ecosystem

AKIO is a leading French provider of Call and Contact Center Software. For the past twenty years, AKIO has surrounded itself with a complete ecosystem of expertise and talent, made up of software publishers, consultants, operators, integrators and distributors.
Take part in the Success Stories of companies and institutions promoting the akio.cx call and contact center software by joining the AKIO ecosystem!